Job Description

YOUR MISSION (The ):

The Assistant Executive Housekeeper will play an important role for assisting the Executive Housekeeper in the daily operations of the housekeeping department, which include oversight of personnel, equipment, supplies, and inventory. The Assistant Executive Housekeeper will be responsible for support the daily duties of the Housekeeping Department by ensuring all floors (Including all guest areas and Back-of-House Storage Rooms), VIP rooms, meet all Housekeeping standards.

THE NITTY-GRITTY (The Essential Job Duties): This role will work closely with Executive Housekeeper/Director-Housekeeping to:

• Responsible for verifying invoices, receiving, and distribution of specialty items. Participate in weekly quality verification inspections by Linen Company to verify quality. Verifies that all ECO Lab, AMMCO, Masterpiece, E&E Kitchen Services and Brady Linen/Industries (including deep cleaning, marble restoration, drapes and sheers maintenance) services meet Housekeeping standards by visually inspecting completion of rooms, signing work order once work has been verified, and updating tracking system
• Hire, train, evaluate and supervise staff to ensure that all Team Members receive proper training and resources to accomplish established objection
• Conduct periodic inspections of facility to ensure that cleanliness standards are met, and deficiencies are noted and corrected
• Meet and assist guests with questions or problems to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines
• Develop and monitor daily staffing schedule to ensure adequate staffing for completion of all work according to established quality levels
• Develop, implement, and conduct staff training programs to ensure well-trained Team Members in all areas of cleaning standards and techniques, proper and safe use of machines and chemicals, and guest services standards
• Assist in developing and maintaining Housekeeping Department operating procedures to ensure effective execution of work
• Define facility problems related to structure, equipment, and plumbing, and direct and schedule the repairs, ensuring that all repairs are completed according to established schedule
• Perform scheduled inventory counts of all hard and soft goods to ensure property inventory level, protection of assets, and facilitation of the ordering process
• Updates Executive Housekeeper and Director-Housekeeping on a periodic basis as to all aspects of operations
• Establish, implement, and maintain department objectives, standards, guidelines, budget, scheduling, PTO, FMLA, schedule training/classes for Team Members and other administrative processes to achieve proper management of the department
• Research, analyze, and make determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives
• Research, evaluate, and implement programs to promote facilities and profitability in all areas of responsibility
• Implementing and completing housekeeping projects as directed
• Relieves coordinator in emergency situations at management's discretion
• Effectively utilize an electronic device to confirm completion of tasks and/or keep communication with Housekeeping
• Performs other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant guest service

MUST HAVE'S

• Current, legal and unrestricted ability to work in The United States
• Bachelor's degree in business or Hotel Administration is preferred, or an associate's degree and 4 years related housekeeping experience
• Always communicate effectively, with guests as well as all levels of employees
• Observe and direct actions of subordinates
• Ability to inspect rooms and count inventory
• Review and comprehend all necessary documentation

WOULD BE NICE TO HAVE'S

• Proven leadership skills. These skills are typically acquired through a minimum of 2 years' experience in management/lead position housekeeping, or equivalent experience in hotel housekeeping, as well as two years' experience in customer service areas
• Experience in property management systems (LMS) and HOTSOS
• Proven leadership and mentoring skills
• Demonstrate knowledge of housekeeping policies and procedures
• Bilingual in English and Spanish

THE WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role requires:

• Strong eye/hand coordination
• Ability to distinguish letters, numbers, and symbols in English
• Effective communication skills in verbal; and written English
• Ability to comply with policies and procedures, , daily memorandums, chemical labels (MSDS) and other instructions
• Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume
• Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair
• Effectively and efficiently move from floor to floor as needed
• Able to lift 50 pounds
• Able to push/pull up to 100 pounds
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Proper protection is provided
• Prolonged periods sitting at a desk and working on a computer

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, or conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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