Job Description

Our Partner is looking for a Chief Technologist (ServiceNow Systems Engineer) to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the Customer Information Technology Services (CITS) Program supporting in Tampa, FL. Consistent and regular attendance is an essential function of this job.

• ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and assisting with the technical implementation of the tool
• Monitor systems stability to prevent service degradation or interruption
• Conduct risk assessments to identify potential gaps
• Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities
• Experience implementing ServiceNow system solutions in a Linux environment
• Proven ability and knowledge of ServiceNow integrations with other systems
• Experience implementing and supporting of ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management
• Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing, and coding

• Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases
• Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
• Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise
• Work directly with end users to resolve support issues within ServiceNow
• Configure application related fields, forms, views, email notifications, acceptance roles, and access control
• Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices
• Provide support to end users and stakeholders on SPM functionalities and best practices
• Perform other related duties as assigned

Requirements

• Secret or TS/SCI Clearance
• Bachelor’s Degree with a focus in computer science, information systems, or a related field of study, and at least 5 years of experience
• Possess 3-5 years’ experience as ServiceNow Systems Engineer
• May travel up to 10% during the year to support Customer Exercises including OCONUS Locations
• ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer
• ITIL v4 Foundation Certification
• Applicable DoD 8140 or DoD 8570 Certification

Desired Skills

• ServiceNow ITSM Implementer certification
• Java script, html, or CSS experience
• Skilled in utilizing best practice engineering methods
• Demonstrated knowledge of incident management, problem management, change management, knowledge management, as well as request fulfillment
• Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts, and Restful API webservices

About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ

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