Job Description

The GRS Medical Coding Manager is responsible for overseeing the end-to-end coding process managed by external vendors. This role will serve as the primary liaison between our organization and outsourced coding partners, ensuring accuracy, compliance, and timely delivery while driving excellence in internal operations and customer satisfaction.

Essential Duties & Responsibilities

Vendor Relationship Management

• Cultivate and manage strong partnerships with outsourced medical coding vendors.
• Oversee contractual obligations, SLAs, and KPIs, ensuring vendor accountability.
• Lead performance review meetings, issue resolution, and process improvement initiatives with vendors.

Operational Oversight

• Monitor and assess internal workflows that intersect with outsourced coding functions.
• Collaborate cross-functionally (e.g., data analytics, product, compliance) to optimize coding accuracy, throughput, and turnaround times.
• Track key operational metrics and report on performance trends.
• Prepare reports for management regarding coding productivity, accuracy, and compliance.
• Develop and conduct training sessions for new team members for both practice management software and other Electronic Health Record systems.
• Lead coding-related meetings and represent the coding function in cross-functional forums with the coding teams.
• Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions

Customer Service Excellence

• Serve as an internal advocate for customer success related to coding operations.
• Ensure that outsourced coding supports high-quality customer experience and aligns with overall service goals.
• Work with client-facing teams to proactively address coding issues and identify enhancement opportunities.

Compliance and Quality Control

• Ensure all coding practices meet CMS, payer, and industry regulatory standards.
• Facilitate regular audits and quality checks to ensure coding accuracy and documentation integrity.
• Implement corrective actions and improvements based on audit findings.
• Foster a culture of continuous learning and improvement within the coding team.
• Review and validate coding for consistency and regulatory compliance.

  Education and Experience

• Bachelor’s degree in Health Information Management, Business, or related field or comparable work experience.
• Certification in medical coding (CPC, CCS, RHIT, or equivalent).
• Five (5)+ years of experience in medical coding operations, including vendor or team management.

Skills, Knowledge, and Abilities

• Strong understanding of healthcare billing, coding guidelines (ICD-10, CPT, HCPCS), and regulatory requirements.
• Excellent verbal and written communication, problem-solving, and organizational skills.
• Strong leadership skills to manage and develop a team effectively.
• Ability to analyze data and identify trends to drive improvements.
• Precision in coding and understanding the importance of accuracy in medical documents

Work Environment/Physical Demands

• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
• This role requires that one can sit and regularly type on a keyboard the majority of the workday
• This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/or mobile devices
• The role necessitates the ability to listen and speak clearly to customers and other associates

Here’s what we can offer you in exchange for your amazing work: 

• Competitive pay
• Medical, dental and vision benefits
• Matching 401(k) 
• Generous paid time-off programs
• Education reimbursement
• Growth potential for your career
• Corporate discounts

At Greenway, we strive to imagine, empower, engage, and inspire. Join us!

To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at  .

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

While this position is primarily remote, please note that if you reside within a 26-mile radius of our corporate office, you will be required to work in a hybrid capacity. This means you will be expected to work on-site at the corporate office for part of the week and remotely for the remainder. This hybrid arrangement is designed to foster team collaboration and engagement. Our corporate office is located at 4301 Boy Scout Blvd, Tampa, FL 33607. Please consider your proximity to this location when applying.

If you are a resident of a state that requires pay transparency, please email us at [email protected] to receive compensation and benefits information for this role. Be sure to include the Job ID in the subject line of your email.

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