Job Description

Position Title:  CUSTOMER SERVICE MANAGER - AUSTIN, TX 

Salary: $62000 - $65000 / yr

Other Forms of Compensation:  6% annual bonus 

Growth. Opportunity. Excellence.

Canteen   brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.   Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the   opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. 

Job Summary

We are seeking a  Customer Service Manager (CSM)to lead the night shift of the Boomerang department; our sustainable water program focuses on aluminum water bottles. In this role, you’ll oversee production, cleaning, sterilization, and distribution of recycled bottles across the factory. You’ll manage a team of 6 hourly attendants while maintaining high standards for safety, uniforms /PPE (Personal Protective Equipment) gear, and operational compliance.

This is a hands-on leadership role that blends  manufacturing operations, supply management, HR functions, and customer presentations . If you thrive in fast-paced environments, enjoy solving unexpected challenges, and take pride in leading a high-performing team, this is the role for you.  Please note - this is a 8pm to 6am overnight role.

Key Responsibilities

• Lead and motivate a team of 6 hourly attendants across multiple shifts.
• Maintain safety, compliance, and operational standards within the Boomerang department.
• Oversee the cleaning, sterilization, refilling, and testing of recycled aluminum bottles using reverse osmosis (RO) machines.
• Manage production, storage, and distribution of bottles to factory floors and adjacent buildings.
• Support marketing initiatives and participate in weekly presentations to internal customers.
• Handle HR functions, including training, scheduling, performance management, and SOP education.
• Manage supply ordering, equipment maintenance, and preparation for expansion of 20 additional machines.
• Adapt quickly to unexpected circumstances, troubleshooting production or operational issues as they arise.

Preferred Qualifications

• Background in  manufacturing, retail management, military leadership, or supervisory experience in a high-paced environment.
• Bachelor’s degree preferred.
• Strong leadership and team management acumen - musst have deomnstrated success leading a team committed to safety and quality!
• Ability to navigate physical workspaces, including climbing stairs and moving safely between work areas.
• Comfortable managing multiple responsibilities simultaneously, including operations, HR, and customer interaction.
• Exceptional problem-solving skills and the ability to adapt to unexpected challenges.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID: 1494930  

Canteen

Johanna P Heidler 

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