Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Responsibilities

• Responds to dispatches and drives to customer locations within a specified "zone" to deliversupplies and to install, remove, or repair lottery equipment and communication devices.
• Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment,replacement parts, tools, and other equipment in an organized and structured manner.
• Maintain equipment to promote continuous operation of Brightstar equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioningcomponent.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival anddeparture times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. andtrack inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may beperforming procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations forimprovements to procedures, etc.
• Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of thecompany vehicle.

Qualifications

Education Required

• High School Diploma or equivalent required.
• Technical or I.T. related training or education is a plus.

Experience Required

• 2+ years of electronics, repair, field, or related industry experience.

Skills Required

• Knowledgeable in electronics, data communications, or related area of expertise.
• Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
• Must be able to sit and drive for prolonged periods of time.
• Demonstrate dexterity when working with tools and work with moving parts and electrical current.
• May work at heights for installation of equipment, work in close quarters and/or; be exposed to inclementweather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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