Job Description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

 

SUMMARY OF DUTIES:
The Manager, Investigations, under the direction of the Sr. Manager, Investigations, helps oversee Amtrak’s HR Investigations program and supervises, supports, and evaluates a team of Lead Investigations Specialists and Sr. Investigations Specialists. This group investigates and resolves employee disputes (including complaints of discrimination and harassment). Other key responsibilities include investigating and resolving complex internal complaints and alleged HR policy violations, reviewing investigations for completeness and compliance with Amtrak policies, regularly monitoring the Amtrak Helpline and routing Helpline reports as appropriate, and supporting mandated EEO trainings.

 

ESSENTIAL FUNCTIONS:
• Supervises and coordinates the work of Lead and Sr. HR Investigations Specialists and helps to align the Amtrak HR Investigations program with organizational goals
• Reviews investigations and proposed employment actions for consistency and completeness
• Ensures Helpline reports and other internal complaints are reviewed and handled in a timely manner
• Investigates complex internal disputes, including complaints of harassment and discrimination, using best practice investigatory procedures
• Prepares polished and effective investigative reports
• Keeps abreast of changes and developments in EEO law
• Advises and assists managers and other internal stakeholders on EEO and Employee Relations related matters
• Coordinates with the Sr. Manager, Investigations to produce useful, accurate and timely data on program trends and work volume
• Facilitates regular HR Investigations staff meetings and case reviews
• Assists with HR projects and initiatives

 

MINIMUM QUALIFICATIONS:
• Bachelor’s degree in Human Resources or an equivalent combination of education, training, and relevant experience.
• Seven (7) years’ relevant experience, including working in Law, Employee Relations, EEO and/or Human Resources
• Experience leading individual contributors or program
• Excellent written and verbal communication skills
• Ability to work with sensitive information
• Demonstrated problem solving skills in Human Resources matters

 

PREFERRED QUALIFICATIONS:

• PHR or similar professional HR certification preferred
• Experience managing HR professionals preferred 
• Experience in unionized environment

• Excellent computer skills including Excel and PowerPoint

 

WORK ENVRIORNMENT:
• Frequent travel by train
• Significant computer usage

 

COMMUNICATIONS AND INTERPERSONAL SKILLS:
• Must have excellent oral and written communication skills.

 

PAY TRANSPARENCY:

The salary/hourly range is $113,200-$146,644, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID: 165265

Work Arrangement: 06-Onsite 4/5 Days  Click here for more information about work arrangements at Amtrak. 
Relocation Offered: No 
Travel Requirements: Up to 25% 

You power our progress through your performance.

 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

 

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..

Job Tags

Hourly pay, Permanent employment, Temporary work, Work experience placement, Interim role, Local area, Relocation, Flexible hours,

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