As the National Retail Manager, Convenience, you’ll be a key driver of retail execution, partnering closely with the VP of Retail Operations, Channel Retail Team Lead, and broker retail teams to bring strategic plans to life at the store level. You’ll own KPI and DSMP performance for your assigned customer account, leveraging analytics, scorecarding, and insights to identify opportunities and elevate execution. Through hands-on collaboration, coaching, and continuous improvement planning, you’ll help shape retail success while influencing cross‑functional teams and making a visible impact across the customer channel.
This position is remote, based ideally in the Dallas, TX area.
• Manage KPI/DSMP standards, execution, and expectations of assigned customer account within the broker organization
• Enforce, execute, and ensure quality standards for assigned account responsibility
• Execution and enforcement of tactical and account specific retail sales plans
• Communicate and educate account strategy and tactics broker retail team touchpoints
• Execute and maintain all KPI/DSMP goals, initiatives, and expectations within assigned account responsibility
• Track, audit, and scorecard against Ferrero KPI’s in relation to broker retail execution
• Provide analytics and evaluations on complex data/reporting and identify opportunities within areas of improvement – put plan in place an execute for improvement
• Conduct review sessions with brokers and internal cross-functional teams to align on score carding, priorities, and implementation of improvement plans
• Bachelor’s Degree, associate’s degree, or some college preferred
• Significant field experience within the CPG industry (Food or Confection preferred)
• Significant Retail/Field Broker experience (preferably within assigned customer/s)
• Well established knowledge of the assigned customer (operations, policy, etc.…)
• Possess critical thinking skills, problem solving skills with an ability to adjust to markets/customer demands
• Able to work in a team environment and build consensus
• Self-motivated and Results Oriented
• Detail Oriented, Organized, and excellent Time Management
• Basic Computer skills is a must (prefer strong computer skills: excel, ppt, outlook, etc.…)
• Passionate with a Great Attitude
• Adaptability to an ever-changing environment (embracing growth opportunities)
• Analytical ability to evaluate data (retail reporting) and identify key opportunities (retail link preferred)
Additional Job Requirements
• Significant working knowledge of Broker Retail Structure and GTM strategy (operations/procedures)
• Willing to travel 60% - 75% of the calendar year
• Must be able to evaluate and solve for store situations/issues within the assigned customer
• Must live within a key strategic geography to manage the business effectively and efficiently
Careers with caring built in - discover our benefits here .
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at .
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
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Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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